Golden Owl

Privacy Policy

In compliance with Article 13 and the principles of lawfulness, fairness and transparency set out in Regulation (EU) 2016/679, General Data Protection Regulation (hereinafter, GDPR), we hereby inform you that:

The controller of the personal data that may be collected through the contact channels made available on this website is Datintel, S.L., Tax ID No. B56582307, with registered office at Parque Científico de Alicante, Campus Oeste de la Universidad de Alicante, 03005, Alicante, Spain.

You may contact the controller at info@goldenowl.ai.

Hereinafter referred to as Golden Owl®.

I. Data Protection Information Regarding Processing Carried Out via the Website

Any personal data you provide to Golden Owl® through this website or any of the contact channels made available may be processed for the purpose corresponding to the reason for which you provided such data.

  • Requests for Information About Golden Owl® Products or Services
    • Description: To manage information requests and respond to inquiries submitted to us.
    • Legal basis: Consent of the data subject (Art. 6(1)(a) GDPR).
    • Retention: Data will be used exclusively to respond to the inquiry and will subsequently be deleted within a maximum period of six (6) months from the last contact.
    • Recipients: Data will not be disclosed to third parties unless legally required.
  • Requests for Quotations or Cost Estimates
    • Description: To contact the applicant, prepare and deliver/send quotations, and carry out follow-up and commercial prospecting activities by telephone, electronic means, or in person.
    • Legal basis: Implementation of pre-contractual measures (Art. 6(1)(b) GDPR).
    • Retention: Until the expiry of the applicable statutory retention periods relating to tax and accounting obligations.
    • Recipients: Data will not be disclosed to third parties unless legally required.
  • Purchase and Service Contract Management
    • Definition: To manage the purchase or contracting of services acquired through our website and ensure their proper execution.
    • Legal basis: Performance of a contract (Art. 6(1)(b) GDPR).
    • Retention: For the period required in relation to civil liability and compliance with public, financial, and tax obligations.
    • Recipients: Data will not be disclosed to third parties unless legally required. This may include disclosure to competent public authorities, banks, or third parties strictly necessary for the execution of the contractual relationship.

When a payment is made through our website, the data required to complete the payment process are managed directly by the selected payment gateway (for example, Stripe). Certain transaction-related data may therefore be communicated to such providers solely for the purpose of securely processing the payment. Golden Owl® verifies that the payment platforms it works with maintain appropriate security certifications.

Golden Owl® does not store or have access at any time to full card details or complete payment credentials.

  • User Registration
    • Description: To manage your registration request and assign you a user account if you register on our website.
    • Legal basis: Consent of the data subject (Art. 6(1)(a) GDPR).
    • Retention: Until you request deletion of your user account.
    • Recipients: Data will not be disclosed to third parties unless legally required. However, we use an external authentication service (such as Auth0) to verify identity and enable secure access, which may involve processing certain identifying and technical data exclusively for authentication purposes.
  • Customer Support
    • Description: Management of data provided through the chat service made available for customer assistance or guidance.
    • Legal basis: Consent (Art. 6(1)(a) GDPR) or performance of a contract / implementation of pre-contractual measures (Art. 6(1)(b) GDPR), as applicable.
    • Retention:
      • Pre-contractual inquiries: Data will be deleted after responding.
      • Post-sale support: Data may be retained until contractual obligations between the parties are fulfilled.
    • Recipients: Data will not be disclosed to third parties unless legally required.

II. Processing of Data Collected Through Forms, Channels, or Documents Referring to This Policy

  • Invoicing
    • Purpose: To manage the contractual or pre-contractual relationship, including administrative, tax, and accounting management.
    • Legal basis: Performance of a contract or implementation of pre-contractual measures (Art. 6(1)(b) GDPR).
    • Retention: As required by applicable civil, financial, and tax legislation.
    • Recipients: Competent public authorities and financial institutions, where applicable.
  • Project Management
    • Purpose: To prepare, deliver, and follow up on the project associated with the requested service.
    • Legal basis: Performance of a contract (Art. 6(1)(b) GDPR).
    • Retention: As required by applicable civil, commercial, financial, and tax legislation.
    • Recipients: Data will not be disclosed unless legally required.
  • Receipt of CVs
    • Purpose: To manage job applications and recruitment processes.
    • Legal basis: Consent (Art. 6(1)(a) GDPR).
    • Retention: For a maximum period of two (2) years.
    • Recipients: Data will not be disclosed unless legally required.
  • Email and Contact Agenda Management
    • Purpose: To respond to specific inquiries via email or telephone, manage contact records, and execute contracts or pre-contractual measures.
    • Legal basis:
      • Consent (Art. 6(1)(a) GDPR);
      • Implementation of pre-contractual measures or performance of a contract (Art. 6(1)(b) GDPR);
      • Legitimate interest (Art. 6(1)(f) GDPR).
    • Retention: For as long as necessary to comply with legal obligations arising from the relationship.
    • Recipients: Data will not be disclosed unless legally required.
  • Contracts (Contact Persons and Signatories)
    • Purpose: To formalize and execute contracts.
    • Legal basis: Performance of a contract (Art. 6(1)(b) GDPR) and legitimate interest pursuant to Article 19 of Spanish Organic Law 3/2018.
    • Retention: As required by applicable civil, commercial, financial, and tax legislation.
    • Recipients: Data will not be disclosed unless legally required.
  • Forms Submitted on Behalf of Companies
    • Purpose: To manage requests made by contact persons or legal representatives acting on behalf of legal entities or other organizations.
    • Legal basis: Legitimate interest pursuant to Article 19 of Spanish Organic Law 3/2018.
    • Retention: As required by applicable legislation.
    • Recipients: Data will not be disclosed unless legally required.

III. Third-Party Data

If you provide personal data relating to third parties:

  • You must have obtained their express consent or have a legitimate legal basis to do so.
  • You declare that such individuals have been informed of this section.
  • Golden Owl® shall not be liable if the user fails to comply with these obligations.

IV. Mandatory Nature of Data Provision

The forms made available request the data necessary to process your inquiry or request. Failure to complete required fields may prevent us from properly addressing your request.

V. Use of Artificial Intelligence (AI) Tools

Golden Owl® incorporates artificial intelligence technologies within the services provided.

All data processing carried out through the platform, including any processing involving AI, is performed on behalf of clients or users, who act as data controllers pursuant to Article 28 GDPR.

Golden Owl® acts exclusively as a data processor, executing operations strictly in accordance with contractual instructions and assuming no decision-making authority over purposes or means of processing.

The lawful and appropriate use of the platform remains the sole responsibility of the client or user.

Secure environments and appropriate technical and organizational measures are implemented to protect data confidentiality, integrity, and availability. Personal data are not used for training or improving AI models.

VI. Users’ Rights

Consent and Withdrawal

You may withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

Rights of Access, Rectification, Erasure, Restriction, Objection, and Portability

You may exercise your rights under the GDPR by contacting:

Email: info@goldenowl.ai

Postal address indicated at the beginning of this document.

Requests will be processed within a maximum period of one (1) month. If you are not satisfied with the response, you may lodge a complaint with the Spanish Data Protection Authority.

You may exercise your GDPR rights at any time.

Golden Owl® is committed to respecting and safeguarding the fundamental right to personal data protection of its users, visitors, and clients.

Last updated: February 2026